Keep getting logged out
A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but...
View Articleeset endpoint protection blocks sending ctrl-alt-del
I have several unattended access clients that require pressing ctrl-alt-del to login. When using rescue unattended access, eset endpoint is blocking remote sending of ctrl-alt-del. It seems to be an...
View ArticleUnattended access revoked
I have a dozen computers which have the unattended client installed. Periodically, one of these computers will have the unattended access revoked. My best guess is that one of the business users is...
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Logmein Rescue cannot open on Ventura 13.1 OS
Hello, this is the current error message. please assist as soon as possible.
View ArticleReposting details of session to the specified URL failed. Status code...
So we recently migrated from Jira to Jira Cloud, now when we close chat sessions were getting this error:Reposting details of session ##### to the specified URL failed. Status code returned by server:...
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logmein API not working - support wont respond ERR_NGROK_3200
Hoping someone see's this and will help.We are trying to get the API working on the logmein side of things. It has worked up till now.Once a tech finishes a chat session its suppose to upload the chat...
View ArticleAre Logmein Pro and Logmein Rescue compatible
I loaded Logmein Pro on a machine and then tried to contact it using Logmein Rescue. I get as far as UAC are active, Do you want this app to make changes and then nothing? I'm wondering if the 2 use...
View Articlehow to see the pop up message of user account control controlling a session
Greetings. when I connect to a user's machine and the user account control pop up appears, I cannot see it and it is vital for me since that is where I must place my administrator credentials to be...
View ArticleCopy and paste error
Error to copy and paste (CTRL + C, CTRL + V), inside the chat text box, the pasted content does not respect the course position and is always sent to the beginning of the sentence.crtl+c - crtl v...
View Articleunable to control mouse remotely
Using logme desktop app in to access remotely on a computer and for some reason today, i'm unable to control the mouse. I see double mouse curser on the desktop: my mouse curser and another curser...
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cursor stuck when doing file transfer
Cursor always freezes when transferring files.. Not allowing to click on anything on rescue.
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Getting error starting remote session
Hi. I'm getting an error after I start the "LogMeIn Rescue Technician Console".When I connect to a remote host, I do click to start the connection and got the following error:"Failed" on the remote...
View ArticleHidden windows visible on older software
Hello, I have an issue between different versions of the rescue software. On version 7.14, when accessing a macOS machine, any windows that were supposed to be hidden from sharing were visible. On...
View ArticlePre-fill custom fields in calling card connection screen?
I have a Calling Card deployment with 2 custom fields on the connect screen. These are obviously stored somewhere locally since they auto-fill, must be in the registry somewhere, but I can't figure...
View ArticleUnattended Access client listed as "In Session" When I am not connected
I can't connect to a client in my unattended list that I was successfully connected to yesterday. The unattended status for the client is listed as "In Session" I ended and closed the session...
View ArticleConnect on Lan freezing
In our citrix enviorment we have an issue with the connect on LAN feature freezing for 30+ seconds and occasionally crashing as it crawls our entire catalogue of network PCs (30ishK). Anyone seen this...
View ArticleText/Font Smoothing disabled upon connection to the customer's computer
I’ve begun using LogMeIn Rescue, but was disappointed to find that it disables Windows font smoothing on the customer's computer upon establishment of the session (using version 7.11.760 of the...
View ArticleAdditional fields for the Command Center
Hi In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id. we would like to add Customer contact number, Session Start time...
View ArticleFeature Update Request: Force Quitting an In Session Device
One of the issues my company has been experiencing lately is multiple devices getting stuck "In Session" when using Unattended Access. It's been described as a 'stuck applet' where the applet receives...
View ArticleScripting Limitations/unable to run certain commands in C:\WINDOWS\System32
I have the following script that I am deploying to a LogMeIn session with private session mode (using link to download LogMeIn agent and not calling card). The LogMeIn technician console and the agent...
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