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Restart the cutomer applet
I'd like to be able to run tasks on the end user device that require me entering my admin credentials. When I attempt to do this the user sees the login window but I don't. I noticed there is a message...
View ArticleUnattended access for multiple technicians
Hi all, in our company we have the following need:We have 10 Pc's that needs to be remotely managed by more than 1 technician. With 1, unattended access was setup and is working fine, but i cannot...
View ArticleI have a question about how to read LogMeIn logs.
I have a question about how to read LogMeIn logs.When I use LogMeIn on Windows, how do I read the following log output on the host side?C:\Users... \AppData}Local\LogMeIn Rescure Applet... Rescure.log...
View ArticleCompatibilidad de LogMein con la última versión de MACos Sonoma 14.4.
Hola, Me gustaría saber si LogMein es compatible con la última versión de MacOS Sonoma 14.4Al descargarse el applet de la conexión de LogMein se descarga en formato .pkg.zip en vez de solo .pkg para...
View ArticleIs it possible to paste files in remote session without file manager session?
Some of our workflows include copying many small files to customers. It often takes a long time to load the Logmein file manager and it would be convenient to copy files directly in the session. In my...
View ArticleAuto update of device hostname in Admin center for unattended clients
Hi all I am deploying the unattended client to windows 10 devices. This works great. If the windows 10 device changes its hostname, then I've noticed that this doesn't update in the admin center or...
View ArticleFailed to establish a connection
Hello. I'm having a strange issue with my Logmein Rescue Technician program. I can log in with my account and see the listing of pc's on our network. When I select one to connect to, it will say...
View ArticleHow to install Logme123 client silently and provide all permissions for...
Here is the use case: - We have servers that non-IT staff don't have login access- An application is running on the server- From time to time, we need vendor support to troubleshoot the application- At...
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Issue with computers -> unnatended accessible -> list view columns width
I had this issue with Log Me In Rescue Technician Console where the list view under the computers button: Would show an obscured view: Where the columns were compressed. I haven't seen any other KB...
View ArticleLogMeIn AD Service Issue - Sync Issue
Hi,We have set up AD sync for LogMeIn using the traditional connector. We enabled SSO around March 2024, however recently the azure groups have stopped syncing with the LogMeIn technician groups....
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Unattended Access missing on Mac
Hey everyone. Hope that someone is able to help me out here. I am using the Logmein Rescue Console on my Mac device and since a couple of weeks the Unattended Accessible is just gone. Can anyone help...
View ArticleUpdate drawing tools to include an arrow or spot light for directing...
How can I do Arrow, etc.. Icons?
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Automated Update Block for LogMeIn Calling Card
Hello, can someone help me?I am configuring the Rescue Calling Card on the company’s computers. The application periodically requests an update, and I don't want this message to be shown to the user. I...
View ArticleLoses remote mouse & keyboard during session
Running Rescue with a new customer (Window laptop). On this one computer we are having a problem with customer’s laptop losing mouse/keyboard function (happens within 15-20 minutes, often initially...
View ArticleRequest failed with status code 500 on WebTC
When trying to close or Hold a session on the WebTC I get the "Request failed with status code 500" error appear. When trying to hold or end the session on this installed client (tried on two separate...
View ArticleHow to execute PS1 files as Rescue Scripts (template)
The execution of Rescue scripts needs some special knowledge from the script writers, especially when the applet side script or binary is not a directly executable code.Such are PowerShell scripts,...
View ArticleLMI Rescue Technician SSO login for Mac
We have recently transitioned to SSO for all our technician accounts.We are having trouble using this sign on feature on our MAC devices. Device Macbook AirOS Version: Mac Sonoma 14.6.1 The latest...
View ArticleFeature Request: Rescue Live Lens Timeout
The current timeout for Live Lens is around 15m. My technicians commonly have calls that can last several hours of troubleshooting and currently have to keep starting new sessions. I'm told by support...
View ArticleUnable to record video in MRLE format
We want to record sessions with LogMeIn. Sometimes we want to share recorded videos with customers. Some customers have security restrictions preventing them from running AVICodec.msi (also, as far as...
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