Hi
In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id.
we would like to add Customer contact number, Session Start time and End time also.
Hi
In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id.
we would like to add Customer contact number, Session Start time and End time also.