Are Logmein Pro and Logmein Rescue compatible
I loaded Logmein Pro on a machine and then tried to contact it using Logmein Rescue. I get as far as UAC are active, Do you want this app to make changes and then nothing? I'm wondering if the 2 use...
View ArticleQuestion regarding access to computer
Hi! I have a question regarding remote access: today IT asked me to access "secure.logmeinrescue.com/", to enter a code they gave me and to download a file. After they managed to solve my problem, the...
View ArticleRescue randomly accessing another host outside of organization
Hi,Im sitting within my organisation trying to access an end users laptop and keep getting redirected to a complete random host somewhere out there on the interweb. Has anyone else experienced this?
View ArticleLMI Rescue Never Fully Show Screen
Has anyone seen recently where you go through all the steps to get connected, the user accepts the final prompt and the screen share never fully completes? To be clear this is not a elevation of prompt...
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Rescue for Mobile
trying to do explains videos for our mobile product, when screen recording there are 2 options for highlight the mouse pointer that is great, but when using them, I can not press anything in the...
View ArticleUnable to launch Remote Control Session
I've run into an issue that started late last week where I am able to establish a connection to a remote computer using Connect on LAN, however when I try to start the Remote Control Session, it shows...
View ArticleHigh physical disk utilization
I keep seeing the Logmein Rescue (32 bit) take a lot of read/write resources on the hard drive. We have several customers with HDDs that can't handle a single program that wants a throughput of 60+ MB/...
View ArticleRemove auto logoff
Hello, As stated above, please provide instructions on how to remove the auto logoff. Thank you.
View ArticleSerious Errors & Bugs
Okay we have a suite of bugs that's occurring on the MacOS version of LogMeIn123 Technician Console, which runs on Wine. Bugs I noticed so far:- Caps has to be on to use lower caseDoesn't happen every...
View ArticleSuggestion: Option to extend PIN Code timer past 24 hours
It would be nice to have a 48 hour and 72 hour option for the PIN code. In our organization we often have technicians scheduling sessions throughout the week and sometimes find the 24 hour option is...
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Unable to launch multiple rescue sessions
I am able to launch a remote rescue session, but once I am connected I am not able to start another one. However everyone else is. Is there any fix for this? I will attach a picture as well: as you can...
View ArticleCancelar suscripción
Hola buena tarde soy de México, solicito de su apoyo para la cancelación de mi suscripción,.
View ArticleMy username is usually my email address
When I create a new password via mobile device it would be handy to be able to pre populate my email address as username. I waste a lot of time entering my email address over and over again.
View ArticleAzure AD Sync for Rescue vs LogMeIn for automatic user provisioning
Hi,Currently planning to use Rescue with our Active Directory.The setup we have is a local on-premise AD, synced to Office 365 using AAD Connect.I want to avoid any form of setup of Logmein Rescue...
View ArticleDelete account/Eliminar Cuenta
Buenas tardes, quería pedir eliminación de cuenta de Logmein y GoTo Instale Hamachi y la verdad que ya no lo voy a usar. Gracias por su atenciónGood afternoon, I wanted to ask for Logmein and GoTo...
View ArticleBranding Option for Logmein Rescue Customer Code Page
We use Logmein Rescue on our website, to provide tech support to our customers. When customers click the link to obtain the 6 digit code to give to the support agent, the page is all black, with white...
View ArticleAutomated PC connection with CMD/PS with LMI Rescue
Hi Guys, We've got LMI Rescue setup in our place and are using Service Manager to work on tickets. I've managed to setup a PowerShell script that can load LMI Rescue for our Analysts to manually search...
View ArticleBranding Option for Logmein Rescue Live Guide Customer Code Page
We use Logmein Rescue on our website, to provide tech support to our customers. When customers click the link to obtain the 6 digit code to give to the support agent, the page is all black, with white...
View ArticleHas my password been compromised?
I just received the email about the security breach, and the section under WHAT INFORMATION WAS AFFECTED reads: "The information in the affected backups include your Hamachi account usernames and...
View ArticleRescue client freezes
When I'm requesting access through the Rescue client, the app freezes and I have to go to task manager to stop it. It was working fine until yesterday, and then it just quit connecting to remote PCs....
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