GoTo Resolve remote connection
I work for a school district and we use GoTo Resolve as a remote desktop connection. When we first got the program and started using it we loved it and worked great. We ordered and subscribed and pay...
View ArticleWhat does Unattended Search tab do?
In the technician console you are able to open the unattended computers window. In this window there is the Unattended Search tab. What does this tab do? I don't see it anywhere in the technician...
View ArticleWay to restrict viewable/actionable computers in Unattended Accessible tab to...
In the technician console, opening the unattended computer window has a tab Unattended Accessible. Is there a way for an admin or master admin to only allow a technician to view/act on unattended...
View ArticleCancelar suscripción
Hola buena tarde soy de México, solicito de su apoyo para la cancelación de mi suscripción,.
View ArticleFailed Session in Rescue can't be Terminated
Sometimes when I attempt to connect to a machine where I have Unattended Access, the connection fails for some unknown reason. On the left side it says something like "Failed to establish connection to...
View ArticleCISO Roundtable Webinar: Continuing the Conversation
Hi everyone, Thank you to those of you who attended our recent webinar CISO Roundtable: Real-world Cyber Security Strategies That Work . If you didn’t get a chance to attend, I encourage you to watch...
View ArticleAs regular Administrator how to apply permissions to subgroup
Let's say I am just an administrator and I have technician group A -> technician group B -> technician group C with A being the top technician group and group B under A and C under B. All have...
View ArticleCan log me show when computers go offline?
Our company currently switched over to Log me In from TeamViewer and I have been asked by leadership if there is a way to show when computers go offline? Example being - -in TeamViewer today, when a...
View ArticleSidebar does not follow the text sent
Sidebar does not follow the text sent. When sending text in chat, the bar is not tracking/scrolling according to the texts being sent. Frozen message...
View ArticleAutomated reports
Hello,I'm trying to figure out how to get scheduled or automated reports from GotoWebinar sent to our email address directly. Is there any way/feature in GotoWebinar?
View Articleeset endpoint protection blocks sending ctrl-alt-del
I have several unattended access clients that require pressing ctrl-alt-del to login. When using rescue unattended access, eset endpoint is blocking remote sending of ctrl-alt-del. It seems to be an...
View ArticleKeep getting logged out
A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but...
View ArticleUnattended Access logs out Windows when remote control stops
We used to use Unattended Access regularly several years ago, but have only recently started to use it again. It appears that whenever I end Remote Control, or pause the session, Windows is logging...
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Restart the cutomer applet
I'd like to be able to run tasks on the end user device that require me entering my admin credentials. When I attempt to do this the user sees the login window but I don't. I noticed there is a message...
View ArticleUnattended access for multiple technicians
Hi all, in our company we have the following need:We have 10 Pc's that needs to be remotely managed by more than 1 technician. With 1, unattended access was setup and is working fine, but i cannot...
View ArticleI have a question about how to read LogMeIn logs.
I have a question about how to read LogMeIn logs.When I use LogMeIn on Windows, how do I read the following log output on the host side?C:\Users... \AppData}Local\LogMeIn Rescure Applet... Rescure.log...
View ArticleCompatibilidad de LogMein con la última versión de MACos Sonoma 14.4.
Hola, Me gustaría saber si LogMein es compatible con la última versión de MacOS Sonoma 14.4Al descargarse el applet de la conexión de LogMein se descarga en formato .pkg.zip en vez de solo .pkg para...
View ArticleIs it possible to paste files in remote session without file manager session?
Some of our workflows include copying many small files to customers. It often takes a long time to load the Logmein file manager and it would be convenient to copy files directly in the session. In my...
View ArticleAuto update of device hostname in Admin center for unattended clients
Hi all I am deploying the unattended client to windows 10 devices. This works great. If the windows 10 device changes its hostname, then I've noticed that this doesn't update in the admin center or...
View ArticleFailed to establish a connection
Hello. I'm having a strange issue with my Logmein Rescue Technician program. I can log in with my account and see the listing of pc's on our network. When I select one to connect to, it will say...
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