I keep getting disconnected from logmein rescue when VPNing into my office
I was able to use Logmein rescue to remote session into a employees laptop and connect to our office VPN so I can get their system on our Domain. We recently upgraded out firewall to a Sophos XG-210...
View Articlerescue123 disconnects repeatedly on win 10 pro 64 bit surface pro 4
We have several software vendors that use this software to provide us remote support. We are also paying customers of logmein central, and we also occasionally use join.me free. We have no...
View Articlemouse wheel
Anyone have a fix for the mouse/scroll wheel not working in Rescue sessions?
View ArticleWeb integration
Hi, i'm trying to integrate LogmeIn Rescue in a webapp, reading the documentation i see this......
View ArticleSound Prompt for Waiting Session
Is there a way to get the LogMeIn Rescue Technician Console to prompt with an audio prompt periodically while someone is waiting. I understand that there is an audio prompt when they first connect, and...
View ArticleWeb InstantChat with a Private Code
Hello, i trying to integrate the chat in my web application, like this: https://secure.logmeinrescue.com/InstantChat/Standard/Default.aspx?EntryID=MY_CODE&PrivateCode=TEC_GENERATED_PIN but the chat...
View ArticleMac OS Sierra Technician Console, can no longer click anything in the client...
I am on call every three weeks, which is only important because it means I'm not sure when exactly the problem began. But, I can no longer click anything in a client session. The mouse moves fine, I...
View ArticleScript help, Windows 10
Hello I am trying to find a script that will do the following for me. Find out how many windows 10 virtual desktops the user has, as well as shutting them down. Any help would be much appreciated!
View ArticleCustom Pin Entry
I'm setting up a custom pin entry for us, and I used this code here: https://secure.logmeinrescue.com/welcome/webhelp/en/customizationintegration/Rescue/Customization/c_Resc_AC_customize_PIN_enrty.html...
View ArticleCannot connect to technicians to monitor.
Hello, I am unable to connect to any technicians to monitor them. I cannot say exactly when this started happening. However here is what I've done & what I know. While I did not use this function...
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Logmein destroyed my graphic configuration?
Hi,I just sign up for Logmein and install the software in my personal pc, in the installation my computer freezed and I had to restart it, now seems there is graphical problems like my pc cannot detect...
View Articlesupport-logmeinrescue.exe not using my proxy
I have a support provider that users Logmeinrescue. I download the support-logmeinrescue.exe app ant try to connect.This application seems to ignore that I have a proxy server that is required to get...
View Articlecan't get past screensaver
Away for the weekend, need to get work done, and I can't get past the screensaver on my host! Why is the mouse not waking the machine? I'm 4 hours from home and I'm going to be up till the wee hours...
View ArticleYellow triangle of death on hamachi
Yellow Triangle of Death always on hamachi, no matter what i do, it doesn't go away, i tried to fix this for hours and nothing, I did everything the internet said and nothing worked
View ArticleCan you confirm if I give the name of someone if it is really part of the Log...
Hello everyone, Just new in this site and hope you can help me. Sometime ago i had a computer issue and didnt know where to turn to for help.I brownsed the internet and came accross a company called...
View ArticleUnable to see user's desktop after connection established
Hi All, I am having an issue where I log onto a user machine and I am unable to see their screen, although I can see my mouse moving and the user can also see this. I asked the user to hover over icons...
View ArticleProblem with Hamachi
HiI recently acquired a CPL, I don't know if that is the problem or not, but since this moment, I can't ping other pc's anymore. They could ping me however. The request time out all the time. And all...
View ArticleFast way to enable unattended access on two users quick help!
Hello,So I have mupliple accounts that I use with LogMeIn Rescue. I am working in a place where I want to have unattended access on multiple computers. We use two users for support and I want to add...
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