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Mac OS Sierra Technician Console, can no longer click anything in the client session

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I am on call every three weeks, which is only important because it means I'm not sure when exactly the problem began.  But, I can no longer click anything in a client session.  The mouse moves fine, I can see the screen fine.  (not sure if I can type).  But no clicks register.

 

This happened before the upgrade to Sierra, and continues now.  I tried re-installing with no luck.  This has happened now on 5 different client sessions.


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