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GoTo Resolve remote connection

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I work for a school district and we use GoTo Resolve as a remote desktop connection. When we first got the program and started using it we loved it and worked great. We ordered and subscribed and pay for the service. About a week ago or so tho, whenever i would remote into a computer it ran super bad, super laggy, can not even really do anything on it because it runs so bad. We do connect via wifi but i feel like that shouldnt be the issue because it was wifi connection from the start and it ran fine in the beginning. Any ideas?


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