Unattended Access Password Without Username
On some computers we are able to enter just a password to gain unattended access to a computer in our organization. However, on others, we are required to enter in a username (apparently this is set by...
View ArticleLog4J Vulnerability
On Friday, December 10th, a zero-day vulnerability affecting a widely utilized open-source logging tool that is part of Apache Logging Services impacted a meaningful subset of the software industry....
View ArticleThere is no option to block a technician to change his status ?
intentionally my employees change the status to awayWhat can I do to stop this?when my employees are away, my customers cannot get help
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Windows Defender Firewall issue
Hello,Remote users are getting a Windows Defender Firewall prompt about the Rescue applet when I start a connection. Hoping you can guide me to a fix. Here are the details...Users have an AD-joined...
View ArticleWhat is the difference between LogMeIn Rescue and Bomgar?
What is the difference between LogMeIn Rescue and Bomgar?
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Applet is not working
When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF)...
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Didn't receive a remote access prompt
When I click to Launch Remote Control Session or Launch Desktop Control Session or Restart Applet as system service or Request Unattended Access, On the other side End User didn't get any POP-UP...
View ArticleLogMeIn Rescue Freezes
Greetings My name is Jean Marciniak. I work for a large scale IT company and use LogMeIn Rescue on MacOS 12.1 Monterey. Every time I load up the app, connect to the client PC, the entire app freezes...
View ArticleI cannot type in my screen.
Hello I was wondering if anyone could help me? I am using a chrome book. I was able to log on with no problem, I was able to type my password, From there I have to type my password into the dental...
View ArticleScreen Flash On Host Computer
I'm operating on Windows 10 on both the host PC and remote PC. Every few seconds, my host PC will flash to black, then back to normal, and it is very annoying and disruptive to my work flow. I have...
View ArticleUsing LogMeInRescue with multiple remote users
Is it possible to use an attended version of Rescue Technicial console to view the same system. I am passing some responsibilities to another engineer and we are both field engineer covering multiple...
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Start Console communication error . error code(07) Last error (0)
Hello Community, One of our clients are facing error : Start Console communication error . error code(07) Last error (0)while accessing LMI. Environment is :LMI is deployed on Citrix environment ....
View ArticleLogMeIn Rescue doesn't work on macOS Monterey 12.3
With the upgrade to macOS Monterey 12.3 Apple removed Python from the OS, specifically Python 2.7 which apparently the LogMeIn Rescue Technician console requires. Doing a manual install of Python 2.7...
View ArticleActive Directory integration
When using the Active Directory integration with LogMeIn Rescue, once you disable any user in the Active Directory, it automatically is disabled in LogMeIn Rescue as well.But once we enable the user in...
View ArticleTrouble controlling client's OS X Catalina
Hi,At the point when I controller a client's macintosh running macOS Catalina, I can see foundation,top bar and LMIrescue window yet I can't see any remaining windows on Mac.In June, before the last...
View ArticleLogmein Rescue 7.5 Update has Rendered my Rescue Un-Usable
I have updated to the 7.5 yesterday and it is terrible!It has rendered my Logmein Rescue unusable!The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot do...
View ArticleLAN stuttering issues
So this is an interesting problem I've been having on one of our CNC control systems. It is a Windows10 system. On this particular machine we have 3 LAN ports dedicated to the CNC controls. 2x Intel...
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Wrong timezone in embedded form
Hi, I have a similar issue to previously referred issues with wrong time zones in confirmation e-mails. We have the GTW form embedded into the website. But the form shows a different timezone than it...
View ArticleUnattended Access - User Name and Password Not Passed to Customer Machine
When remoting into Server 2016, I setup Unattended Access with the Customer. I selected the option for access to be "At Setup" and the User who is a Local Admin on the computer entered his...
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