Hello, im trying to open logmein rescue console and doesn't work, I can't run the application, automatically it goes down.... this issue has started today after get windows updates.
Windows 10 Pro v1809
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Log me in rescue console doesnt responding
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Unattended access and windows updates
After Installing update 1809 fron Microsoft the logmein console does not start anymore
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Rescue and iOS landscape display mode
Is there a way to rotate the view window so when an iOS client uses their iPad/iPhone in landscape mode I don't have to turn my head sideways to view it? A simple rotate button would suffice in the view window. If this is not implemented it really needs to be! Is there a place we can make developement suggestions?
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Unable to login into the client software of Log me in Hamachi
Hi,
I am unable to login to the client software of Log Me In Hamachi as there is no Captcha showing up and the software is telling me fill the captcha
I don't know what to do
I Need Help!!!
I am unable to login to the client software of Log Me In Hamachi as there is no Captcha showing up and the software is telling me fill the captcha
I don't know what to do
I Need Help!!!
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Concurrent Technician Licenses
We have been a long-time customer and were recently told that our concurrent technician licenses were undergoing review and a new limitation of a 3:1 scenario was going to be enforced. We would be required to have 1 license for every technician we have registered in the admin console. For a company with 140 technicians who occasionally use this tool, we rarely use the 7 **CONCURRENT** licenses we subscribe to. After some back and forth, we were told that a 10:1 scenario was “approved”. This would still require us to more than double our licenses for this product which is NOT currently even used to our licensed capacity. I can’t seem to justify this. Out of 240 business hours in a month, we may only have 2 occurrences where we may hit our current CONCURRENT license count limit. At this point I am looking at alternative solutions but was curious if anyone else was encountering this licensing challenge. Please share your thoughts. Thank you for your time.
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General Failure on ping
me and my buddy is trying to connect to hamachi together. we managed to connect to a server together. i was able to ping my buddy's computer but unfortunately my buddy kept on getting general failure when he tries to ping me, i've already set his firewall off / allow hamachi and the results are still the same. can anyone please help us? thanks alot
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Copy and Paste a form
I'm trying to copy and paste a form/document from one pc to anonther but uable to simple copy and paste?
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Unable to start Rescue session for some user profiles on some Windows 10 PCs
In 3 different instances over the past few months, I've been unable to start a remote support session on someone's Windows 10 computer. I have them go to logmein123.com and give them a pin and have them download the applet. When they run it, they get a UAC prompt that they accept. However on my end, it looks like they haven't accepted the prompt and I am given the option to either restart the applet as a System Service or launch a session without admin permissions. Either way I do it, the session does not start. When I try to launch a session it says "waiting for customer permission to remote control desktop" but even after they accept the prompt explaining what remote support entails, nothing happens.
The way I get around it is to have them log in with a different profile, and then go through the same process and it connects fine and then I am able to switch back to theirs. So it seems like it is profile-specific but it happens on multiple PCs. it also happens on newly created profiles which makes it seem like it isn't a profile corruption issue. This just happened to me today on a new PC.
It seems like it is a bug with the software. Is there anything that can be done to fix this? I've tried turning off Windows defender and Webroot antivirus but it hasn't helped.
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Azure DevOps Pipelines
I am new to working with Azure DevOps, I am trying to create a pipeline using Azure DevOps for deploying my terraform code onto AWS, for authentication I am aware that we can use service principles but that will mean I will need to specify my acess and secret keys in azure DevOps which I do not want to do, so I wanted to check if there are any other ways of doing this?
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webinar recording still saving after 2 hours
My recording finished over 2 hours ago - and is still saving in the my recording log. I need to share with my registrants - please advise
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File Manager with Android phones
I've found that LogMeIn Rescue does not seem to properly support File Manager to pull files from Android 8 devices. I've tested Samsung S7, S8, S9, Google Pixel, PixelXL, Pixel2.
After establishing a remote support session, I go to the File Manager tab in the Technician Console and click "Launch Session." A dialog indicates connecting, and then connected. On the mobile device, the log indicates that File Management was initiated by me, and then immediately that I stopped File Management. Nothing ever shows in the remote device section of the Technician Console.
Is it possible that I'm missing a necessary setting or plugin? On the Samsung devices, I installed the Rescue app as well as the Samsung plugin, but no go.
When calling in to Support, the representitive said that it's very tricky to support mobile devices and that he could not help me. 
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Alert Sounds not working
I'm running version 7.12.3325 64bit and the alert sounds no longer work for one of my LogMeIn accounts. I have two accounts.
I have all the sound alerts checked. Tried turning them off & back on. I've also done a reinstall of the software. I've reinstalled Windows 10. I got a new hard drive the other day (not because of this issue) and have a clean install of everything on there & still no sound alerts from the one account.
Any ideas on why that would be happening? Any help would be much appreciated.
Thanks,
Gary
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Could not write value to key
Today the service Hamachi has stopped working. He just disappeared from the list of services in Windows. I could not delete it normally, I began to clean the registry and manually deleted all the folders. But the registry branch (listed below) is not deleted.
I tried to reinstall the program and now the error
could not write value to key \System\CurrentControlSet\Control\Safeboot\Network\Hamachi2Svc. Verify that you have sufficient access to that key, or contact your support personnel
I can not delete this thread. Help.
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Unable to Connect to Server using Domain
Hello everyone,
I have set up a logmein client on a windows server 2016 standard that works under domain.
When i try to access it from me Logmein and i use the domain that the LogmeinControl panel says I receive error 1326 Login Failed.
This is what Logmein Control Panel says.
What should i use as a username . I have the correct password for the posuser account.
Thank you in advance.
SK
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connlog and plog files
May I know what do these files contain? connlog and plog
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Cannot Ping : Asterisk in front of IP in hamachi. Green, no firewall problems.
One of the computers (In a different city) i am connected to has the green symbol flashing. When I run diagnosis, everything is good, but after the name but in fromt of the IP there is a * asterisk
I cannot browse that computer or ping it, I get a timed out.
The weird thing is I have another computer next to me that is on my "Local" network that can ping(the computer in the other city) it and browse the computer just fine.
I set up the firewalls on all 3 computers, and on this computer, I'm having problems with I just have the fire wall turned off. incase i messed up.
Summary report
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Test name: Peer Result: [GREEN] -> OK
Details:
Tunnel: OK
Local results:
Adapter configuration: OK
Traffic test: OK
Peer results: [164-461-334]
Adapter configuration: OK
Traffic test: OK
---------------------------------------------
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Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)
Chrome is set as default browser
All apps are up to date
Google Account is signed in and all play services updates are applied
Install Rescue + Mobile for Android
Launch Rescue + Mobile for Android
Agree to Samsung Knox Terms and Conditions
Activate Device Administration privelages for Rescue + Mobile for Android
Open Rescue + Mobile for Android
Enter 6 digit PIN (Generated by Rescue Technician with Mobile License from Desktop Console)
Rescue + Mobile for Android then opens, displays connecting Notification and Chat then Waiting for Technician Notification and Chat then a message that Rescue + Mobile for Android has stopped.
System Maintenance app shows that it was a Forced Stop.
I have tried many different combinations of Android Security settings, including disabling Secure Folder, but could not find any device settings that affected the crash.
I suspect this is an issue that LogMeIn must fix in the app.
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Logmein Account
I have login to my account in web . But i fogot to save print code list for login and i stuck there , i go to account setting to turn off 2 - step security and find print code list but i cant see . What do i do now ??? . Please help me .
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Add "Share My Screen" to RescueAssist
We are converting our support team from using GoTo assist to RescueAssist.
The updates you have made in the last month and a half are phenomenal, great work.
The feature we need to see from GTA in RescueAssist is the ability for the attendant to share their screen with the customer/client. This feature allows us to deliver 5 Star service by quickly demonstrating proper software workflows, and allows us to upsell new features and modules by having a technician give a quick demonstration on their machine.
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win 10 can't using LAN connect with other computer but WIN7 OS can use
Dear support,
When use logmeln connect with Win10 OS alaways can't work,but when connect with Win7 OS is ok.
Could you give me some solution with this issue.
TKS
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