keyboard unable to turn off numlock
My company has been using LMI for quite some time and there is an issue that happens occasionally on user's PC. During remote session, the user's keyboard will be in a permanent num lock whereby some...
View ArticleUser Chat Box Features and Update Requests
We use logmein rescue for support and it is great! We would like to have an option for the chat window to be show on top and the ability to have an icon on the side of the screen to hide the chat and...
View ArticleServiceNow Integration error with OAuth token generation
While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error:Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's...
View ArticleLogmein Unattended Session and Random Outlook Disconnects
Since started using unattended sessions we've experienced Outlook disconnects. It only effects machines using unattended sessions. Has anyone else seen this behavior?
View ArticleError when install hamachi in VMware linux
I got this error and cannot open my hamachi. Help me please /opt/logmein-hamachi/bin/hamachid : /usr/lib/libstdc++.so.6: version 'GLIBCXX_3.4.15' not found ( required by...
View ArticleSession disconnects as soon as I click Start Session
Logmein Technician Console used to work fine, until it recently updated.Now every time I click Start Session, the session disconnects.This happens whether I connect to a PC or mobile phone.I've tried...
View ArticlePlease repay.
I paid because it is already registered with a credit card that should not be used for payment in September. Therefore, I entered the receipt and changed the payment card number, but the payment could...
View ArticleLogmein data store and residency
- what exactly minimum data will be stored on cloud data center? - is that log information visible by other than the client owner?- Is there any other center center in APAC other than US and EU?
View ArticleCTRL+ALT+DEL
we are having issues sending CTRL+ALT+DEL to clients controlling with LogMeIn RescueOur version is 7.12.3325, which states it is up to date
View ArticleWhen i connect to a remote computer the connection drops
When connecting to a remote computer. I can initially connect for like 10 seconds then the session is unexpectedly ended
View ArticleACCESSING ITEM REPORTS EXPORT TO PDF
In EnglishHi! I have a customer who needs to send technical reports and when he is going to export, there is no option to export to PDF, only in HTML. Can we enable the option to export to PDF? Follow...
View ArticlePreview of how the call card will look
Have a Preview of how the call card will look (width and length sizes).
View ArticleIntegration of GoToConnect with Rescue
Integration of GoToConnect with Rescue, so it will facilitate customer service.
View ArticleInstant Chat problems, when the technician connection drops
In English:Improvement suggestion in relation to Instant Chat (Calling card) The moment the technician is answering via chat and your connection drops, dropping the service, the chat platform sends an...
View ArticleNot seeing any of my programs on a Mac
I can transfer files back and forth from computer to computer but don't see my desktop applications on my hosting computer.J.
View ArticleFile Manager with Android mobiles
Hello,I have the following questions:1. If an Android mobile user has deleted few files (images, videos, text and pdf files) from the internal memory of the phone just before the start of the remote...
View ArticleBulk migration from keychain
Hello, just started to use LastPass, can anyone advise a less riskier approach to migrate 500+ credentials from safari keychain and around 100 from 1Password to LastPass please?
View ArticleGoogle Pixel 5 Remote Control Support
Hello, I am a long-time user of the LogMeIn Rescue Technician Console specifically for remote controlling Android phones. Very recently my company purchased a few Google Pixel 5 phones, and I have...
View ArticleLogmein rescue session logs onto different machine
'LogMeIn' rescue is experiencing an issue with remote sessions when you attempt to elevate them with Administrator rights (elevating requires starting an applet as a Windows System Service on the...
View ArticleRestarting Remote Broadband-Connected Bridged-Router Windows PC in Safe Mode
Restarting a remote LAN-connected Windows PC in Safe Mode is easy enough, BUT, how would one achieve this on a Broadband-connected PC where the necessary services to connect don't start in Safe Mode?...
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