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LogMeIn Rescue Technicia Console closes automatically after showing an...
It was my first remote session and after ending it, I couldn't get into the technician console anymore. Even clicking on the "I'll take over" does not let me get into the technician console. What does...
View Articlewin 10 can't using LAN connect with other computer but WIN7 OS can use
Dear support, When use logmeln connect with Win10 OS alaways can't work,but when connect with Win7 OS is ok.Could you give me some solution with this issue.TKS
View ArticleChat Log
Hi, Is there a way to retrieve a chat log from a previous session? I need some info that the user mentioned in the chat and I'd like to go back to the chat to find it. Thanks. Roger
View ArticleKeyboard/Mouse Lock
Hello All. Is there a function in LogMeIn to lock the keyboard and mouse from the user? Thanks. Roger
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how to switch view back to landscape?
I am not sure what keystrokes I entered to get my session to turn into portrait view. How can I turn it back to landscape view? I've tried various combinations of resolution and view settings from the...
View ArticleOrganize Unattended Sessions
It there away to organize the computers listed in the unattended sessions in groups?
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Full Screen View defaults to Fit to Window instead of Stretch to Window
When I start my LMIRescue Client, I typically start multiple remote sessions, (6 or more).Many times I will put one session on "Hold" for a few minutes, then come back to it and then "Start" the old...
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View ArticleApple advises developers to stop using screen recording
With the recent news from Apple about screen recording usage in third party apps, I need to know how that is going to affect iOS mobile remote functionality in Rescue. Do you have any information on...
View ArticleUnattended access to a Sleeping PC
Hi -I've got Unattended Access setup on multiple PC's. Microsoft in their infinite wisdom finds it necessary to change the default setting in Power Management to Sleep after 30 minutes. With the PC...
View ArticleLogMeIn Rescue applet persists after ending session
Hi, On a handful of occasions, I've had it where the rescue applet stays on the end user's computer after I ended and closed a session. It persists through restart. Is there any clean\easy way I can...
View ArticleAutomate Reports
Is there a way to automate reports to be sent directly via email? If not, is this something you are thinking about adding?
View ArticleSome issues when I remote control a customer's macOS Catalina since last update
Hello, When I remote control a customer's mac running macOS Catalina, I can see background,top bar and LMIrescue window but I can't see all other windows on Mac. In June, before the last macOS Catalina...
View ArticleIs there a limit on the number of unattended accessible computers?
Is there a limit on the number of unattended accessible computers?I found this topic: https://community.logmein.com/t5/LogMeIn-Rescue-Discussions/Unattended-access-limit/m-p/131930 , but without an...
View ArticleUnable to get attendees list
{ "int_error_code":"404 NOT FOUND", "msg":"Resource Not Found" } Getting as above when I am trying to get attendees list through php coding. $curl = curl_init();curl_setopt_array($curl,...
View ArticleTechnical problem
I cannot log in to my account, I constantly get an error saying that CAPTCHA is not working, it just does not appear for me, but I cannot disable CAPTCHA even though I tried to change my password.What...
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Unattended Access - Windows 10 Lock screen.
Hello All.I would like to post a question about a very specific topic.Via Logmein either by console or application we are running unattended access for an asset that is setup for end user support.A...
View ArticleLogMeIn Rescue not working in macOS Catalina 10.15.6
after updated to Catalina 10.15.6 LMI Rescue app is not working, we have enabled support LogMeIn Rescue app in Accessibility and screen recording but not able to control the Macs. Tried to add manually...
View Articlesession disappears from the session list and then reappears
Hi, I have a problem right now with sessions being repeatedly disconnected after a few seconds.The session disappears from the session list at the top of the technician console window, and then...
View Articlemac os logmein rescue doesn't run when clicked
Hi，my friend encountered some problem during her toefl home edition test.She can’t run the program when she clicked logmein app, and she has tried to reinstall the app.Eager for help, asap!
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