Logmein Account
I have login to my account in web . But i fogot to save print code list for login and i stuck there , i go to account setting to turn off 2 - step security and find print code list but i cant see ....
View ArticleAdd "Share My Screen" to RescueAssist
We are converting our support team from using GoTo assist to RescueAssist. The updates you have made in the last month and a half are phenomenal, great work. The feature we need to see from GTA in...
View Articlewin 10 can't using LAN connect with other computer but WIN7 OS can use
Dear support, When use logmeln connect with Win10 OS alaways can't work,but when connect with Win7 OS is ok.Could you give me some solution with this issue.TKS
View ArticleCannot launch remote control session to unattended client
I have been trying to connect to a computer and it will show me the unattended host it will connect and once i try to start a session if gives me the below error over and over. I looked up the error...
View ArticleHow can I extend the lifetime of a logmein invitation
I can't remember how to do this.. the standard lifetime of a logmein invitation I think is 20 minutes and we need to extend this to be 2 days as we aren going to do a bunch or remote installations......
View ArticleVPN Tunneling error
I have a tunneling problem ,in Windows 10 ,but the drivers are ok, I am connecting to the network adapters, the network and the connection to the server, I was wondering if there is any way to fix it,...
View ArticleApple advises developers to stop using screen recording
With the recent news from Apple about screen recording usage in third party apps, I need to know how that is going to affect iOS mobile remote functionality in Rescue. Do you have any information on...
View ArticleUnattended Access REMOVE tray message
We are looking into using this for remote access into systems mounted on a wall with no keyboard or mouse attached. We can remote into them, make updates and log out but it leaves the little message...
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Can Mac Users have a Windows Experience on LMI Rescue?
I've been using LMI Rescue for work on a Mac for 4 years now, and my desktop PC at home is a Windows machine. The experience between the two OS's for LMI is pretty obvious. I understand Apple makes...
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Rescue iOS app was (and is) compliant with Apple's recent request
Due to a recent investigation by TechCrunch, Apple notified developers that they should remove or properly disclose any use of analytics code within an app that allows tracking of user actions without...
View ArticleTechnical problem
I cannot log in to my account, I constantly get an error saying that CAPTCHA is not working, it just does not appear for me, but I cannot disable CAPTCHA even though I tried to change my password.What...
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Unattended Access - Windows 10 Lock screen.
Hello All.I would like to post a question about a very specific topic.Via Logmein either by console or application we are running unattended access for an asset that is setup for end user support.A...
View ArticleWeb page form not downloading Download.aspx
Trying to integrate LogMeIn Rescue into our web site.I'm using the standard HTML <form name="channel1383xxxxx" action="https://secure.logmeinrescue.com/Customer/Download.aspx" onsubmit="return...
View ArticleDoes putting a session on hold stop file manager progress?
In midst of rather large file transfer, and don't want to test this...can't find an answer. Does anyone know if putting this session on hold would stop the file manager progress?
View ArticlePowerpoint - No mouse control
Hi all, When I remote into my work computer everything is fine until I RUN a poerpoint presentation. When I run the presentation I loose all mouse contol. Everything is fine when I am designing the...
View ArticleRescue Compatibility with MS Surface tablets
When will the rescue lens application be compatible with the MS Surface tablet? I was told it should be in the next update in April but no one can confirm. I have a very large national account that...
View ArticleAutoHotKey does not work with LogMeIn Rescue
AutoHotKey does not work with LogMeIn Rescue. Is there a solution or workaround? If it does not work with Rescue, what hotkey / keyboard macro software works with Rescue?
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LogMeIn will not connect and is still running
this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10
View ArticleRescue Assist Scripting Resources
Hello, I'm looking to write a script that will request the system info from the clients computer as we are required to make sure that the computers we are connecting to are compliant with our own...
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