Since the Samsung S5e tablet and S10 phone came out, we have not had any success with using mobile rescue with them. It looks as if it will work on the tablet and phone side, but the screen does not display once "on" the device and then when trying to remote control to it, the screen is completely white. We use Sophos for security on it and Airwatch for MDM properites. I've tried remoting on with it unenrolled in Airwatch and Sopohs and the same thing still happens. It works fine on older devices such as the S9 phone and S4 tablet. Anyone else experiencing this as well? Makes it very difficult when we are all working remotely.
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