We are seeing several issues witht he connect on LAN feature and I don't know where to start.
1.) We have separate subnets throughout our network, the Connect on Lan tab only seems to bring up the computers it sees on the same subnet that I am running the Technician console on (my computer). I can manually type in a computer name or IP address in the search bar, and if that computer is on the network (even if on another subnet) then it will find it and try to connect.
Maybe this is by design, but at one point a while back when we first started using Rescue (a couple years back) it would bring in all subnets. When I am connecting via my VPN (which is on its own subnet), it is definately a pain. Especially when the original helpdesk call is email related and we cannot email a link.
2.) Randomly - I havent found a pattern to this yet - some of our PC's we can no longer connect to via Connect on LAN. Even if I verify their on-net IP address and enter it manually, the session fails as if they are offline. If I email them a link then I can connect. These are computer we have connected to in the past successfully. We end up having to set up unattended access, which makes some users nervous that we are being big brother...
I can tell you that 98% of all computers here are running Win 7 Enterprise - 64bit.
The remainder being: a mix of Win 7 Ent - 32 bit & Win 8.1 - 64 bit
3.) Related to # 2, pretty much all new computers we setup (Now our new implementation standard is changing to Win 10 Ent - 64 bit) cannot connect on LAN either.
This leads me to believe there is some setting I have to change on the computer, and then update on my GPO probably, since it is likely all of the older machines that we can connect to successfully had the correct setting in the image they were deployed with, which we are now using a fresh updated image....
And Yes 'Allow remote connections to this computer' is selected.
I know a lot, but with 400 PC's we manage, about 30% with this issue and getting ready to start rolling out a 4 year PC's refresh cycle, any help with these issues is appreciated.
Sparkle263 