I just purchased a new MSI super powerful MSI GT80S laptop with Windows 10. I installed the Tech Console application from the admin panel and it seemingly went ok. No errors. However, when I click on it to run, I immediately get a white LogMeIn Rescue Technician Console window that is blank and after a while, I get a LMIRTechConsole.exe has stopped working. It then closes.
Looking in the event log, it gives me this:
Faulting application name: LMIRTechConsole.exe, version: 7.6.0.2421, time stamp: 0x555efa3c
Faulting module name: LMIRTechConsole.exe, version: 7.6.0.2421, time stamp: 0x555efa3c
Exception code: 0xc0000409
Fault offset: 0x0000000000676498
Faulting process id: 0x23ec
Faulting application start time: 0x01d1305b4c6df1d7
Faulting application path: C:\Program Files (x86)\LogMeIn Rescue Technician Console\LogMeInRescueTechnicianConsole_x64\LMIRTechConsole.exe
Faulting module path: C:\Program Files (x86)\LogMeIn Rescue Technician Console\LogMeInRescueTechnicianConsole_x64\LMIRTechConsole.exe
Report Id: 27c7c597-3976-43c2-a43d-4306e067d375
Faulting package full name:
Faulting package-relative application ID:
The only thing I could find about this error was related to other programs talking about Firewall... So to make sure, I added it to the firewall. I even went to the length of uninstalling my ANtiVirus and going back to the built in AV/Firewall. No change. So I went in and added the software to the approved firewall list. Still, no changes.
Any ideas? This is my main PC from now on and I'm our main support rep. Without me being able to use it, we will have to use a different product other than LMI... which I don't want to do. I have enjoyed the Rescue software.