We have been a long-time customer and were recently told that our concurrent technician licenses were undergoing review and a new limitation of a 3:1 scenario was going to be enforced. We would be required to have 1 license for every technician we have registered in the admin console. For a company with 140 technicians who occasionally use this tool, we rarely use the 7 **CONCURRENT** licenses we subscribe to. After some back and forth, we were told that a 10:1 scenario was “approved”. This would still require us to more than double our licenses for this product which is NOT currently even used to our licensed capacity. I can’t seem to justify this. Out of 240 business hours in a month, we may only have 2 occurrences where we may hit our current CONCURRENT license count limit. At this point I am looking at alternative solutions but was curious if anyone else was encountering this licensing challenge. Please share your thoughts. Thank you for your time.
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